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Careers

LULUS.COM IS HIRING

Lulus is the online destination for chic and on-trend fashion, providing superior customer service, a carefully curated selection, and a personalized shopping experience. We're proud of our fast-paced and dynamic work culture and offer plenty of room for career growth. We're on the lookout for top talent at all levels of the organization, from warehouse and facilities to design, marketing, development, and management.


ANNOUNCEMENT

Lulus is filling FULFILLMENT AND INVENTORY REPLENISHMENT positions immediately!

Want to work with us? Send your cover letter, resume & references to CAREERS@LULUS.COM.

AVAILABLE POSITIONS

Copywriter

Do you enjoy creative writing and have a passion for fashion? This could be the perfect job for you! The Copywriter is an integral member of the LuLus Creative Team. This role is responsible for planning, creating, editing and publishing information on Lulus.com.

DUTIES AND RESPONSIBILITIES
Research, write and edit web and intranet content from scratch
Write informative, brand-right product descriptions
Edit print documents for publication online
Other content related projects as assigned by management
This person must write in an appropriate style that is in keeping with the LuLus brand.

QUALIFICATIONS
Excellent writing and editing skills
Exceptional eye for detail, with top notch spelling, grammar, and punctuation
Excellent proofreading skills
Precise attention to detail
Proficient ability to manage time, prioritize tasks and work under pressure

OTHER SKILLS
Garment terminology
Background in sewing, fashion wholesale, or retail desirable
Ability to understand site functionality, architecture and navigation
Both technical and creative copywriting skills
A regard for the customer's experience
Ability to research information on the Web
Ability to work with a small, high-powered team

Previous experience isn't necessarily required, but proven ability to write well is essential. Candidates will be tested on their writing skills and garment terminology.

Interested? Email careers@lulus.com!

Customer Service Agent

Lulus.com is seeking friendly, enthusiastic, detail-oriented individuals with excellent communication skills to fill full-time customer service positions. Do you enjoy helping others? Are you fashion minded and keep up with current fashion trends? This could be the perfect job for you!

RESPONSIBILITIES
Answer customer questions and assist them with order placement and site navigation through phone, chat, and email.
Assist customers with making purchasing decisions.
Resolve any and all customer issues in a timely, upbeat, and friendly manner.
Manually place new orders.
Field customer questions, concerns & problems.
Maintain a thorough working knowledge of the company's products and relay this information to customers.
Develop rapport with customers.

QUALIFICATIONS
Strong interpersonal skills
Professional and confident phone etiquette
Proficient in use of computer and software applications
Exceptional grammar and punctuation
Strong investigative skills
Creative problem solving and the ability to multitask
Knowledge of customer service principles and best practices
Ability to recognize patterns in customer behavior
Bilingual Spanish/English a plus but not required


Interested? Email careers@lulus.com!

Fulfillment Team Member

Lulus.com is looking for meticulous, detail-oriented individuals to join our Fulfillment Team. They will work alongside our high-energy team, picking and processing orders to be shipped to customers worldwide.

Do you enjoy working in a fast-paced, exciting environment? If you do, we want you on our team!


QUALIFICATIONS
Fulfillment team members must possess the following qualities:
Accurate
Strong attention to detail
Efficient time management
Ability to move quickly on your feet up to 8 hours a day
Lift and move up to 50 lbs
Proficient use of computer and software applications
Must be available to work full-time, including weekends and overtime if needed.


ADDITIONAL INFORMATION
This is a full-time position.

Interested? Email careers@lulus.com with a cover letter, resume, and list of references.

Inventory Replenishment Team

Lulus.com is looking for a meticulous and organized individual to join their Inventory Replenishment Team. Do you enjoy being on your feet and keeping things organized? If so, this could be the perfect job for you!

RESPONSIBILITIES
Sort items from overstock warehouse into go back bins
Return all items to the correct locations throughout the fulfillment center
Update inventory count and locations as needed
Other projects as assigned by management

QUALIFICATIONS
Ability to lift up to 50 lbs
Strong communication and teamwork skills
Ability to stay on task and manage time efficiently (must be very self motivated)
Enjoy organization
Prioritize daily demands while maintaining strong attention to detail


Interested? Email careers@lulus.com!

Junior Graphic Designer

The Junior Graphic Designer must be fashion forward, trend-inspired, and artistic. In addition, they must be able to develop fresh concepts quickly and accurately while taking on personal responsibility for the professional execution of projects. If you have an eye for fashion, beauty and design and are current on trends in retail merchandising, then this is a great opportunity for you!


MINIMUM REQUIREMENTS
Previous training in Graphic Design
Experience working as an In-House Designer
Proficient in Adobe CC — Photoshop, Illustrator, Indesign
Microsoft Office
Basic HTML
Candidate will ideally have experience in photo editing/retouching
An eye for detail is critical


QUALIFICATIONS
Ability to take design instruction as well as criticism
Excels handling multiple projects at one time
Demonstrated experience meeting tight deadlines
Astute attention to detail


Qualified candidates are encouraged to apply by emailing a cover letter, resume, and professional references to careers@lulus.com.

Personal Stylist Lead

Lulus is looking for a creative, driven and stylish individual to join the team as the Personal Stylist Lead. This new position will focus on developing and executing a one-on-one styling experience for Lulus customers, while building genuine relationships and cultivating a passionate fan base through personalized service. The Personal Stylist Lead will oversee a team of personal stylists with the main goal of helping achieve the Lulus mission of delivering customer service beyond expectation by enhancing each customer’s experience through individual attention. Ideal candidates will be self-motivated, confident and passionate about all things related to fashion and styling.

RESPONSIBILITIES
Creating a personal styling experience for customers through live chat, telephone and email channels that cultivates an environment of extraordinary service
Hiring and developing personal styling talent who demonstrate company values and brand commitment, while providing ongoing training and recognizing opportunities for growth
Overseeing a team of personal stylists and working in conjunction with customer service representatives to deliver a cohesive brand experience catering to the customer’s styling needs
Leading by example to cultivate an environment of excellent service, commitment to the brand goals and realization of business objectives
Reaching monthly, quarterly and annual goals for elevated service and escalating sales
Developing and maintaining a strong customer base by focusing on strategic sales techniques and strong communication skills
Responding to customer inquiries in a timely manner
Reporting performance at both the personal and department level to determine opportunities and areas for improvement
Participating in company meetings and trainings as needed

QUALIFICATIONS
Be passionate about fashion and possess an intuitive understanding of seasonal trends, styling recommendations and communicating personal style through clothing
Be focused on the customer and relentless about exceeding their expectations of quality service
Have a strong understanding of the Lulus brand and culture
Be looking for ways to improve and grow the brand and personal styling experience by identifying and articulating innovative ways to reinvent and evolve business practices
Be able to foster collaboration and productivity among a team of diverse employees
Have experience building relationships with customers to reach sales goals and achieve other key performance indicators; a robust client book and/or other supporting materials (sales figures, etc.) are a plus
Understand key business metrics and be able to develop weekly reporting structures to improve processes through data-driven recommendations

REQUIREMENTS
2 years of fashion merchandising, styling, personal shopping, retail or related experience preferred; management experience a plus
Must understand body types, brands, sizing and fit to accommodate a variety of customers’ styling preferences
Must have full-time availability, with the flexibility to work nights, weekends and holidays as needed
Must possess excellent communication and organizational skills, both verbal and written
Must be proficient in Microsoft Office and Google Business tools
Must have a strong understanding of the fashion industry, including key trends, bloggers and social media influencers
Must thrive in high-volume, fast-paced and feedback driven environments

Qualified candidates are encouraged to apply by emailing a cover letter, resume, and styling examples to careers@lulus.com. Styling examples should be demonstrative of previous experience; however, if no previous experience is available, please send style boards for three current trends and styling recommendations.

QA Engineer

The QA Engineer develops and executes automated tests and is involved in exploratory testing in order to ensure product quality of internal and external software systems. The QA Engineer has an integral role in the software development life cycle and identifies, estimates, plans, develops, and integrates automated test scripts during all phases of software development. The QA Engineer develops new as well as maintains existing automated test scripts. Ensures that quality issues and defects are appropriately identified, documented, tracked, and resolved in the defect tracking tools.


RESPONSIBILITIES
Review requirement specifications and technical design documents to provide timely and meaningful feedback
Create detailed, comprehensive and well-structured test plans and test cases
Estimate, prioritize, plan, and coordinate testing activities
Design, develop, integrate, and execute automation scripts
Review and document reported software bugs/regressions; Perform thorough regression testing when bugs are resolved
Exploratory testing
Participate in code reviews
Define test plans for production software
Execute QA cycles for regular production releases


QUALIFICATIONS
Proven working experience in software quality assurance
Hands-on experience with automated testing tools for both white and black box testing
Solid knowledge of SQL and scripting
Proven experience developing automated test systems and scripts beyond record and playback. Specifically developing functions, adding control flow logic, loops, etc.
Experience of git based source control systems and configuration management
Solid written and verbal communication skills
Experience with performance and/or security testing is a plus


Qualified candidates are encouraged to apply by emailing a cover letter, and resume to careers@lulus.com.

Receiving Team Member

Lulus.com is looking for a meticulous and organized individual to join our awesome Receiving Team! The receiving department accepts items from various vendors, ensuring that the items ordered match the ones received -- and in the right quantities. This position requires a lot of physical movement and is best suited for active individuals that can adapt to sudden changes successfully. Do you thrive in a fast-paced environment and enjoy working with a tight knit team? If so, this could be the perfect job for you!

Do you enjoy working in a fast-paced, exciting environment? If you do, we want you on our team!


QUALIFICATIONS
Receiving Team Members must possess the following qualities:
Accurate with a high attention to detail
Excellent time management skills
Ability to multitask
Able to meet daily deadlines
Strong organization skills with ability to make efficient use of space
Proficient use of computer and software applications
Ability to work in a team as well as independently
Able to lift and move up to 50 lbs
Able to stand on feet up to 8 hours


ADDITIONAL INFORMATION

Interested? Email careers@lulus.com.

Release Engineer

The Release Engineer plays a critical role in streamlining software release operations for new roll-outs and updates to existing technology by promoting software through controlled environments, testing and production cycles, identifying and troubleshooting issues, and escalating to senior leadership as required to ensure timely delivery of solutions for business needs. Creates, maintains, and manages development and automated testing environments and software development, test, and deploy toolsets.


RESPONSIBILITIES
Deliver software solutions for business needs by reviewing business and release requirements for applications, clarifying issues, recommending solutions and options for implementations, and building testing and release plans to support smooth software deployments
Support the software release life cycle by participating in the planning, design, building and configuration of releases and working with developers during deployment in a partnered approach to meet business objectives
Identify and troubleshoot software issues by utilizing test scripts to deliver reliable business solutions
Establish and maintain documentation for build and release activities, including deployment processes, problems, resolution, and security permissions
Work with hardware system engineering to plan and coordinate database updates, installation and configuration of software environment dependencies, and 3rd party implementations
Incorporate automated test suites and test plan execution throughout the complete software life and deploy cycle


QUALIFICATIONS
Bachelor’s Degree in Computer Science or related area, or equivalent combination of education and work experience
2 years of relevant experience
Experience with software release life cycle; experience in a collaborative team environment
Knowledge of release management principles and best practices
Knowledge of building software release scripts for deployment
Knowledge of building and incorporating automated test scripts throughout the development life cycle
Working knowledge of common operating systems, software applications, and programming languages
Experience and proficiency with git based version control systems and tools
Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
High attention to detail
Adapt and be flexible in a complex, changing environment
Utilize innovative and creative thinking


Qualified candidates are encouraged to apply by emailing a cover letter, and resume to careers@lulus.com.

Security and Compliance Manager

The Security and Compliance Manager will develop and manage the company’s compliance roadmap. This role will be reporting to the Director of Technology and will be responsible for defining and conducting security & compliance program activities, developing effective metrics, reporting systems and managing external and internal audits.

RESPONSIBILITIES
Manage security and compliance projects across multiple teams, including operations, IT and development
Advise internal business stakeholders on security and compliance requirements and work in cross-functional partnership to help ensure those requirements are met
Develop internal policy and procedure documents to support the company’s security & compliance initiatives
Develop and own annual risk assessment, security awareness training, disaster recovery and business continuity plans
Manage the design and operation of any process or technology controls as required by PCI DSS and other applicable regulatory compliance frameworks
Coordinate external & internal security & compliance audit activities
Support the cross-functional technical compliance and privacy review process for new products and features in the company platform
Clearly explain our security & compliance program to third parties, including customers and vendors
Keep track of new regulations, industry best practices, and implement continuous improvement on an ongoing basis

QUALIFICATIONS
Bachelors Degree
5+ years of experience in an equivalent security and compliance related role
Strong knowledge of industry compliance standards as they relate to PCI DSS
Thorough understanding of digital forensics processing and procedures
Hands on experience in security systems, including firewalls, intrusion detection systems, intrusion prevention systems, anti-virus software, authentication systems, log management, content filtering, etc.
Keen attention to detail and accuracy is necessary in order to analyze and finalize documents
Organized, responsive, and able to gain support and consensus with multiple stakeholders
Strong communications skills, both written and oral
Ability to obtain or already have one of the following certifications: CISA,CISSP,GSEC,GCIH,GCIA,GWAPT,CIPP,CISM,ISC,CRISC,CHFI,CSP

Interested? Email careers@lulus.com!

Senior Developer

The Senior Developer works with a variety of technologies to deliver solutions that best meet business needs. Resolves a wide range of issues in imaginative as well as practical ways. Works on challenges of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Normally receives little instruction on day-to-day work and general instructions on new assignments. Combines an accomplished technical resume with the capabilities necessary for instructing, influencing, and otherwise enabling engineers to achieve company, project, and team related goals. A self-starter who can function both independently and as part of a team.


RESPONSIBILITIES
Shows appetite and aptitude for owning responsibility of technical decisions and direction for one or many projects/teams
Aptly manages conflicting priorities and shows willingness/ability to delegate technical execution or responsibilities when appropriate
Attends to both business and technical considerations when designing solutions to project/team or company related issues
Participates in the evolution of company level best practices, standards, and policies as it relates to software development
Author high quality and well documented code
Leads code reviews and uses this as a tool to train and coach team members


QUALIFICATIONS
Bachelor’s Degree in Computer Science or related area, or equivalent combination of education and work experience
5+ years of web development, PHP, CSS, JavaScript with responsive design principles preferred
5+ years relational databases, MySQL preferred
5+ years REST/SOA experience
Extensive experience with caching and search technologies
Very strong understanding of software release cycles and testing methodologies
Proven experience leading one or more software development teams
Experience working with remote and/or insourced team members
Experience with git based source control systems
Strong understanding of ecommerce related principles
Solid written and verbal communication skills


Qualified candidates are encouraged to apply by emailing a cover letter, and resume to careers@lulus.com.

UX Designer

The UX Designer is responsible for the creation of design solutions that provide a superior experience to internal and external user groups and customer bases at Lulus.com.


PRIMARY RESPONSIBILITIES
Keep the interface beautiful and easy to use. Direct the visual appearance of all new features and enhancements on our software application
Initiate, suggest, and spearhead major UI re-factorings for a more intuitive user-experience
Design elegant solutions to complex workflows
Document UX updates to websites and mobile apps
Conceive of, define, and document new features and functionality to increase conversion and growth and support business goals
Maintain close relationships with our design, testing, and engineering team members to ensure that all requirements are clearly understood
Conduct market research and competitive analysis to continually identify ways to grow the user experience
Develop a deep understanding of our customers and their needs by assisting with focus groups, user testing, and surveys
Contribute to overall project quality by assisting with user flows, functional specifications, user stories, and prototype
Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective
Take the initiative in providing input and feedback in both departmental discussions and on issues relating to other departments
Develop wireframes, behavioral specifications and personas
Related projects as assigned


QUALIFICATIONS
Academic background in visual/human interaction, computer science, graphic design, or related field preferred
Detailed user-centered design process including rapid prototyping and user testing
Strong visual design sensibilities
Proven record of design usability for web-based experiences—large-scale or e-commerce experience a plus
Proficient working with front-end technologies such as HTML, CSS, and JavaScript
Proficient in working with Adobe's Creative Suite and/or other modern interaction design tools (e.g. Sketch)


Qualified candidates are encouraged to apply by emailing a cover letter, resume, and professional references to careers@lulus.com.

Web Designer

Lulus.com is seeking a professional Web Designer to take over the user interface design and development of our website. The ideal candidate has developed and maintained functional, attractive websites while maintaining alignment with company branding.

RESPONSIBILITIES
Provide ongoing conceptual design, layout, and graphic production for Lulus.com
Maintain site appearance by developing and enforcing content and display standards; editing submissions as needed
Conceptualize original ideas that bring simplicity and user friendliness to online customer engagement and the buying experience
Effectively communicate design and interaction ideas through wireframes, storyboards, user flows as well as other means
Work cross-functionally with the marketing team and product team to ensure that all graphics/visual elements support a strong, focused brand vision
Perform unit and integration testing. Perform rigorous testing of all fixes, changes, additions and enhancements to any application system. Notify any related personnel of any changes to the application
Advocates for the end-user and always seeks to deliver quality online experiences. Continually evaluate/monitor the site branding and experience in order to guide its advancement
Research technologies offerings and present solutions of taking design technologies to the next level and improve efficiencies
Codes, tests and implements new solutions, enhancements and fixes with great attention to detail and quality assurance for a wide range of screens
Implement and maintain high-quality SEO policies and incorporate them with content produced for the website
Utilize web development languages such as: HTML, CSS, JavaScript and PHP to further develop Lulus.com
Respond to issues with site functionality quickly and effectively with little impact to the customer experience
Create mock-ups for proposed project pages and update them as needed
Execute web requests to support e-commerce site

QUALIFICATIONS
Experience in HTML 5, JavaScript and CSS
Experience in working on a large scale project and meeting milestones throughout the project
Experience with design tools such as Adobe Creative Suite
Experience with API, Single Sign On, Plugin/Add on
Experience with analytics and metrics
Technical writing experience a plus
BS/BA in related field or equivalent experience required
Recent education on most current tools, practices and applications of web design


Qualified candidates are encouraged to apply by emailing a cover letter, and resume to careers@lulus.com.

Web Developer

The Web Developer will collaborate with other developers and non-technical stakeholders to support as well as aid in the development of new features specific to the eCommerce platform.

RESPONSIBILITIES
Author high quality and well documented code
Troubleshoot and test eCommerce functionality
Advise and implement coding standards and best practices
Participate in code reviews
Aid in the Design, Development, and Deployment of eCommerce functionality

QUALIFICATIONS
Bachelors Degree
3+ years of software development using PHP
3+ years relational databases, MySQL preferred
3+ years web related languages including HTML, CSS, JS
Strong understanding of software release cycles
Strong understanding of software testing methodologies
Basic understanding of Agile Scrum methodologies
Demonstrable knowledge of basic Linux commands
Very strong understanding of internet related principles
Solid written and verbal communication skills

Full-time members of the Lulus team will be eligible for comprehensive health benefits, paid time off, 401(k) with company match, and a fantastic employee discount!

Interested? Email careers@lulus.com!


Want to Work With Us? Send your cover letter, resume & references to CAREERS@LULUS.COM